Legal
Last updated: 24 August 2026
This policy explains how cancellations, refunds and returns work for stays booked through Makali.
Last updated: 24 August 2026
This Cancellation, Refund & Return Policy applies to direct accommodation bookings made through makali.villas with PT Hutan Hijau Harmonis.
Standard Cancellation Policy
Stays of 1–6 nights
Cancel at least 7 full days (168 hours) before the scheduled check-in time to be eligible for a refund.
Cancellations received less than 7 full days before check-in are non-refundable.
Stays of 7 nights or more
Cancel at least 21 full days (504 hours) before the scheduled check-in time to be eligible for a refund.
Cancellations received less than 21 full days before check-in are non-refundable.
Cancellation deadlines are calculated from the scheduled check-in time shown in the booking confirmation using Bali local time (WITA / UTC+8).
Last-Minute Bookings
If a reservation is made after its applicable cancellation deadline has already passed, it is non-refundable from the time the booking is confirmed.
For example:
- a 3-night stay booked 4 days before check-in is non-refundable; and
- a 10-night stay booked 15 days before check-in is non-refundable.
Non-Refundable Rates and Promotions
Certain promotional rates, coupon codes or special offers may be identified as non-refundable.
A booking will only be treated as non-refundable under this provision where that condition is clearly displayed before payment.
Where a guest selects or applies a non-refundable promotion or coupon, the conditions attached to that offer take precedence over the standard cancellation policy.
Refund Amount
Where a cancellation qualifies for a refund, the refundable amount will be the accommodation or booking amount paid, less any non-refundable fees that were clearly disclosed before payment.
Refunds will be returned to the original payment method.
Refund processing will normally be initiated within 7–14 business days after the refund has been approved. The guest's bank, card issuer or payment provider may require additional time for the funds to appear in the guest's account.
How to Cancel
Cancellation requests must be submitted:
- through the online booking system, where this functionality is available; or
- by email to reservations@makali.villas.
The cancellation date and time will be the time the request is received.
Changes to a Booking
Requests to change dates, shorten a stay, extend a stay or otherwise modify a booking are subject to:
- availability;
- applicable pricing for the revised booking; and
- approval by Makali.
A modification is not confirmed until Makali has approved it.
Additional payment may be required where the revised booking price is higher.
Shortening a stay or modifying a reservation does not automatically create an entitlement to a refund. Any refund, credit or price adjustment will be confirmed as part of the approved modification.
No-Shows and Early Departures
No-show reservations are non-refundable.
Where a guest checks in but chooses to leave before the confirmed check-out date, unused nights are non-refundable.
If We Cannot Provide the Accommodation
If Makali cannot provide the confirmed accommodation for reasons other than circumstances outside our reasonable control, we may offer suitable alternative accommodation.
The guest may choose whether to accept the alternative.
If no suitable alternative is offered or the guest does not accept it, the amount paid for the affected booking will be refunded.
Events Outside Our Reasonable Control
Where a booking is materially affected by circumstances outside the reasonable control of the parties — such as natural disasters, severe weather, government restrictions or significant infrastructure failures — the available resolution will depend on the circumstances.
Makali may, as appropriate, offer revised dates, alternative accommodation, booking credit, a partial or full refund, or another reasonable solution, subject to applicable law.
Returns
Our bookings are for accommodation services rather than physical goods. As a result, physical product returns are not applicable.
Cancellation, booking modification and refund requests are handled in accordance with this policy.
Contact
For cancellation, refund or booking modification requests:
PT Hutan Hijau Harmonis
Email: reservations@makali.villas
